wintikacasino| Chengdu and Chongqing have successively notified residents of gas problems and will refund full gas fees charged

Source Finance Union

Chongqing and Chengdu have successively reported the investigation results of overcalculation and overcharging of gas charges by gas enterprises. Chongqing has filed 14 cases for investigation, which has been confirmed by investigation.WintikacasinoThe violations of the law and the relevant responsible persons will be seriously held accountable, and the overcharged gas charges will be fully refunded. As for Chengdu, at present, all complaints have been accepted and 1189 have been handled, and the remaining 807 are being urgently handled. The illegal and illegal acts confirmed by the investigation and the relevant responsible persons shall be dealt with according to law and discipline in accordance with the law, until the legal liability shall be investigated.WintikacasinoFor the gas charges that have been investigated and confirmed to be overcharged, the relevant gas enterprises will be instructed to make a full refund.

Chengdu: for the confirmed overcharged gas charges, the relevant gas enterprises will be required to make a full refund.

Since April, our city's 12345 hotline has received a total of 1996 complaints about gas problems as of the 19th, and netizens have posted posts questioning gas meter measurement, gas charges, enterprise services and other issues. In the process of accepting complaints, we found that there were problems in gas enterprises. The municipal party committee and municipal government attached great importance to it and ordered the departments of market supervision, economics and credit, housing construction and other departments to immediately set up joint work classes to interview gas enterprises many times, urge them to fulfill their main responsibilities, and seriously treat and accept public complaints. Organized 12 supervision groups to be stationed in various districts (cities) and counties, and investigated and verified the problems reflected by the citizens together with technical experts and community workers by means of on-site verification, experimental testing, data comparison, case demonstration, and so on. At present, all complaints have been accepted and 1189 have been handled, and the remaining 807 are being urgently handled. According to the current investigation and verification, it is found that the fuel gas enterprises have the following problems:

First, there is the problem of substituting evaluation for copying and illegal estimation. When there is no door-to-door or meter reading when the user is not at home, there is a situation of illegal estimation, and there is no timely communication with the user to approve the actual data, resulting in the problem that the user is not at home, does not use gas, but still produces gas charges. For example, a user in Jinjiang District reflected that the gas enterprise did not read the meter at the scene and misestimated the cost, and the gas charge was estimated to be more than 100 cubic meters a month. After investigation and verification, the actual base of the gas meter without verification is 706 cubic meters, which is charged according to the estimated 791 cubic meters, and the user charges 85 cubic meters more. At present, gas enterprises have been instructed to complete the refund treatment. For example, a user in Qingyang District reflects the multi-estimated cost of the gas enterprise. After investigation and verification, the user was estimated to receive 39 cubic meters and 60 cubic meters of gas in February and March 2024 respectively, charging 75 cubic meters more than the actual gas charge. The previous user has paid 215 according to the estimated gas intake.Wintikacasino.82 yuan. At present, after the gas enterprises have obtained the consent of the users, the overcharged fees will be deducted from the gas charges in the later stage.

Second, there are loopholes in the billing collection system, and the recording process is opaque. For example, a user of Chengdu High-tech Zone questioned its gas arrears of 17290 yuan. After on-site verification, the data acquisition system installed on the old meter has functional defects. when the monthly gas consumption of users exceeds 1000 cubic meters, the acquisition system can only return the last three digits, and users actually use 17812 cubic meters of gas in 67 months. however, the gas enterprise charging system shows that it is 12787 cubic meters, with a cumulative shortfall of 5025 cubic meters. When replacing the new meter, the gas enterprise will miss the one-time recording of the data for many years, one-time billing, one-time notice collection, the data recording process is not transparent, and did not communicate with the user.

Third, the gas billing cycle changes at will, and the pricing is not standard. The billing cycle of gas enterprises in the same residential area or even the same user is not unified, and there is a serious lack of public notice, resulting in users questioning the billing rules. For example, a user in Shuangliu District has a minimum billing period of 1 day and a maximum billing period of 156 days, resulting in an one-time payment of gas charges for 5 months. For example, a user in Pidu District moved into a house in August 2023, and it was not until March of the following year that someone came to read the meter and told the user that he owed more than 1000 yuan.

Fourth, the service awareness of solving the demands of the masses is poor, and the way of work is simple. The management of some gas enterprises is not in place, the method is simple, perfunctory in the face of user complaints, and the problem is not solved in time. For example, the failure of the remote return system of a user's gas meter in Longquanyi District resulted in the missed transmission of 4958 cubic meters of gas data, the gas enterprise did not take the initiative to check the user's data, and failed to find the equipment problem and replace it in time, so that the user missed the gas charge in 4 months at home.Wintikacasino.50,000 yuan, especially when the gas enterprise fails to reach an agreement with the user, take gas suspension measures for the call fee. We will seriously investigate and deal with this act, and a case has been put on file for investigation.

From the current investigation and verification, no problems have been found, such as gas meter measurement and quality, gas quality, changing gas meter measurement through remote control, and so on. In accordance with the unified arrangements of the municipal party committee and the municipal government, the investigation work of our city is still in-depth, and a joint investigation team has been sent to gas enterprises such as Chengdu Gas Group to thoroughly investigate related problems and carry out centralized rectification. The illegal and illegal acts confirmed by the investigation and the relevant responsible persons shall be organized and dealt with in accordance with the law and discipline in accordance with the law, until the legal responsibility shall be investigated; for the gas charges that have been investigated and confirmed to be overcharged, the relevant gas enterprises will be ordered to make a full refund.

The above problems expose the confusion of billing management, weak service awareness and ineffective performance of subject responsibility in gas enterprises. at the same time, it also reflects that the industry management and supervision and law enforcement of government functional departments are not in place in time. The gas problem involves the vital interests of the general public. We will learn a lesson profoundly, take a highly responsible attitude towards the people, never tolerate or accommodate the problems found, comprehensively and thoroughly investigate and seriously deal with them, carry out special rectification actions on gas problems throughout the city, strengthen industry supervision, and effectively safeguard the legitimate rights and interests of the general public.

The first is to respond positively to the concerns and aspirations of the public. Compact the main responsibility of gas enterprises, strictly implement the "first inquiry responsibility system" for gas services, supervise and urge gas enterprises to comprehensively carry out self-inspection and self-correction, establish a list of problems, and deal with sales numbers one by one. In view of the outstanding problems reflected by the citizens, organize the relevant functional departments and districts (cities) and counties to be divided into categories and districts to further verify the situation and respond to the demands of the citizens with scientific evidence and factual basis.

The second is to strengthen the supervision and management of the gas industry. We will carry out rectification and upgrading actions in the gas industry, smooth the channels for complaints and reports, strengthen inspection and law enforcement, and improve the quality and efficiency of law enforcement. We will strengthen the supervision of gas prices, strictly crack down on unreasonable and non-standard charging behavior, and promote gas "sunshine service" in an all-round way.

The third is to improve the gas management system. We will speed up the reform of gas charging services, urge gas enterprises to improve charging standards and open charging processes, improve internal management and rapid response to complaints, and comprehensively raise the standard and standardized service level of enterprises.

If the general public encounter doubts about gas, they can call the service hotline of gas enterprises, or they can reflect it through the hotline 12345. We must seriously check and deal with it in accordance with the law. Sincerely welcome people from all walks of life and citizens to supervise our work and put forward valuable suggestions.

14 cases are put on file for investigation, and the overcharged gas charges will be fully refunded. Chongqing reported the problem of overcounting and overcharging of gas charges.

At the press conference on the gas investigation in Chongqing held tonight, after the investigation by the Chongqing Joint investigation team, it was confirmed that Chongqing Gas Group and other gas enterprises had problems such as overcharging gas charges as reflected by some citizens.

The investigation team verifies the situation one by one by means of on-site verification, test testing, data comparison, expert analysis and judgment, and demonstration of typical cases. It has been found out that there are some problems such as overcalculation and overcharging of gas charges reflected by some citizens in gas enterprises such as Chongqing Gas Group. The specific questions are as follows:

First, there are problems of erroneous copying and illegal estimation. For example, the survey found that Chongqing Gas Group Shapingba Branch from January to April 2024 caused 1085 increased gas consumption due to manual entry errors, involving 190500 m ³, and missed estimation errors resulting in increased gas consumption, involving 11600 m ³. Long-term failure to enter the home caused a total of meter reading charges of 234 meters at higher ladder prices, involving 279100 m ³.

Second, there is the problem of chaotic gas billing cycle. For example, the survey found that a user in Longshan Street in Yubei District had a very long cycle of meter reading, with no meter reading record for 7 months, 9 months, and up to 13 months, causing the user to pay an one-year gas charge in October 2023. For example, the billing cycle of the gas branch for users in the same residential area is not uniform, and the time interval has no regularity and logic, with a minimum billing period of 7 days and a longest billing cycle of 83 days. For example, Chongqing Gas Group requires all resident customers to read meters one month before the annual price adjustment, but in the process of implementation, problems such as peacetime estimation and centralized liquidation before price adjustment lead to a sharp rise in gas charges.

Third, there is the problem of inadequate implementation of the price policy. For example, the survey found that on April 15, 2024, a public rental housing tenant in Shapingba had no gas meter reading records for three years and three months, and the gas consumption recorded by the parties at one time when they checked out reached 943m ³. Chongqing Gas Group calculates charges on a tiered basis according to a billing cycle, with an extra gas charge of 237.55 yuan, which has been put on file for investigation.

Fourth, the table change work is disorganized. The technology of billing and collection system in gas enterprises is backward and the operation is unstable, resulting in data disorder. For example, Jiangbei District began to replace smart meters in July and August 2023, but the staff of Chongqing Gas Group did not hand over user information to the gas company input system until they had changed a batch of meters, and there was a time difference between them, during which the gas consumption would be superimposed to the next meter reading, resulting in a larger gas consumption than usual and a higher cost than usual.

Fifth, there is a serious lack of working strength. Some gas companies do not manage meter readers in place. For example, the number of customers managed by the gas branch is 525000, of which 141000 need to read meters at home, and only 18 meter readers are allocated, with an average of 7800 per person, which leads to problems such as perfunctory meter reading.

Sixth, the internal supervision and management of some gas enterprises are not in place. Fail to perform the duties of business review, supervision and management in accordance with the regulations, and do not find problems in time, such as fluctuation of meter reading cycle, inadequate entry of meter reading, abnormal data, etc., and rectification is not in place.

In view of the above problems, the gas enterprises will be instructed to make a full refund for the gas charges that have been investigated and confirmed. With regard to the clues that the investigation found that enterprises violated the law and regulations, the investigation team handed over to the relevant departments to speed up their handling in accordance with the law. 14 cases have been put on file for investigation, and the illegal acts confirmed by the investigation and the relevant responsible persons will be seriously held accountable. The investigation team has informed the superior institutions of Chongqing Gas Group and other gas enterprises of the investigation. It is reported that the superior organization of Chongqing Gas Group has decided to remove Chechen Chongqing Gas Group from the post of party committee secretary and general manager, and asked the shareholders' meeting to remove him from his post as chairman, and at the same time sent a working group to Chongqing Gas Group to carry out a thorough investigation and rectification of related issues. From the current investigation and verification, no problems have been found, such as gas meter measurement and quality, gas quality, changing gas meter measurement through remote control, and so on. In the next step, Chongqing will, in view of the problems found in this investigation, such as inadequate industry management and supervision and law enforcement, instruct relevant departments to step up supervision and law enforcement, supervise and urge gas enterprises to improve their service quality and management level, continue to find problems in their work, continue to properly handle mass complaints and reports, protect the interests of the masses, and ensure their satisfaction.